FAQ

General Information about your Apps

Why does my business need an App??

Mobile apps are the fastest growing marketing tool for businesses, period.   All major restaurant chains are developing their own apps (Domino’s, Fridays,

With your app you can improve:

    • Sales (Mobile Ordering, Loyalty Programs, Announce Specials
    • Communication (Push Messaging has a 97% open rate!)
    • Customer Loyalty (Coupons, Loyalty programs, Contests)
    • Brand Awareness (Event Promotion, Client engagement, Social Media Integration)

All of the tech stuff is not for me, how does this work?

It really is easy.  Getting your own app takes nearly no effort on your part to get started…

    1. We gather all the information from you in a fast questionnaire either in person, or on the phone.
    2. You can send us your own images, we can take new ones for you, or we can use stock images to get started.
    3. We create your app!   Android, Mobile and Web Apps are available usually within 1-2 business days of all information being gathered.   We publish to Apple the iPhone and iPad apps within 1-2 weeks due to their stricter guidelines.
    4. We provide you with a web page so that you can update your app from anywhere with no technical knowledge at all!   Our service and support is always available as well as content update program services if you require.

I am busy running a business, how much time of mine does it need?

My Restaurant Apps can have you an app literally overnight with almost no effort from you.   We have full-service startup packages that customize your app, add all your content, and can even come to your business and do a professional photography session!

We provide you with an easy to use secure updating web page with which you can keep your app updated with yourself.   We even offer content updating services if you require which take even less time!

How often can I update my App?

Everyday if you wish!   It is easy to add, edit, and delete menu items in minutes.

We provide a great feature that allows you to activate only the menu items you want as you need them so that you can develop a large base menu and customize for the week, month or season.

Do I have to do anything with Google or Apple to maintain my app?

Nope.   We take care of all the maintenance and agreements with the App Stores.

I want to stop using my app, how does this happen?

Simply contact us directly to terminate your account within your agreement.   Month-to-Month agreements can be cancelled with as little as a days notice.

We will however do everything we can to try and keep you satisfied and try and keep you as a client!

Do you do apps for other business types?

Yes!   While we are focused on the restaurant, bar and nightclub business, we can do others!

We can customize an app for just about any club, bar, band, entertainer, lawyer, doctor, non-profit, school, or event!   Just call!

OK, still sounding good, how do I start?

Great!   Just call or email us to get started!  855-GET-APP-1 or sales@MyRestaurantApps.com

Mobile Ordering and Ecommerce

Can my customers order & pay right from their phone?

Yes!   We offer a fully Ecommerce integrated food ordering system.   We even can have the receipts print out on your printer in your store so you can begin processing the order.

So, when do I get paid for mobile orders?

We setup the Mobile food ordering system with your PayPal Gateway account and your are paid directly into your bank accounts by them.   You have the choice of using PayPal as your merchant account processor or using your own!

How much does each mobile order cost me?

Other then a one-time setup fee, My Restaurant Apps does not charge any transaction fees!   Your Merchant account and the PayPal Gateway (or their merchant account) determines your transaction fees.

You can automatically add Mobile Ordering Convenience Fees if you’d like to cover the cost!

Can Mobile Orders be paid in cash?

Yes!   You can offer the option for your clients to pay in cash either at pickup or delivery.

Can Delivery Fees be added?

Yes!  They can also automatically be waived for orders over a pre-determined amount.

Can I set how far my business will deliver?

Yes!  You can set the distance from your store that you will deliver.

Can I set specific times that I will allow mobile ordering?

Yes!  You can set what times (say only lunch from 11 to 2 Monday through Friday…) that you will accept Mobile Orders.

Can customers pre-order their food to dine-in?

Yes!   It is easy to setup the Mobile ordering system for any combination of Dine-In, Take-Out or Deliver.

Can I offer the same mobile ordering from my existing web site?

Yes!   We include what’s called a “code snippet” for a web ordering store at no charge when we setup your Ecommerce features.   You can have your web developer put it on your page in just a few minutes and then manage all your mobile orders from one place!

What about Ordering when my customers are on Facebook?

We integrate an Ordering Button right onto your Facebook Desktop site!   When your customers are looking at your page, they can order right from the site!

Any Other methods customers can order from me?

Absolutely!   We provide buttons and links to your mobile ordering system that can be integrated into your emails, test messages (SMS), Tweets, Facebook posts,or just about any other form of digital customer communication and marketing!

I have some branded merchandise that I sell can I sell it on my app?

Yes!  It usually requires a new Ecommerce Program to get it setup, but your subscription fee will not increase!

Coupons and Loyalty Programs

How do coupons work?

They’re easy!   We have several coupon types which allow your to enable the coupon by number of actions (Loyalty), Secret Codes (server based) and Barcode based (client self service).

The coupons are can be either one time, reusable.

Coupons can be limited to reuse only after defined time (say the next day, or the next week!)

Setting up a coupon takes only about two minutes and can be done from your secure content page.

What are Loyalty Coupons?

Loyalty Coupons are a great way to increase customer visits and give the valuable rewards for their continued patronage! These can be used for any variety of programs including coffee clubs, beer boxes, dinner events, etc.

You can think of the Loyalty Coupon as a punch card.    A “punch” is made by your server entering a secret code (which you make up) on the customer’s smartphone.

After a certain number of punches, the coupon image appears and is presented to the server for the reward!

Discount Programs

I have another restaurants/properties do you offer discounts?

Yes!   We base our pricing on the number of locations/properties your have with us and if they are a new App or the same App with additional locations.

If the additional location has the same business format (menu, specials, etc.) it will actually be the same App.  We can add the new location for no additional Startup Program and a 25% reduced monthly subscription fee per restaurant property with us.[i]

If it’s a different format, then it will be a new App.   We offer a 15% discount on both the Startup Program and the monthly subscription for all your properties with us.*

Why does the Apple app take a few weeks to get published?

We do everything we can to expedite the process of getting your App published in Apple iTunes.   However, Apple has VERY strict requirements for review, which usually means about a 7-10 business day publishing time.

Google Play (Android) and Mobile Web Apps are ready to go usually within 1 business day!

How will people download my app?

We provide many tools that make it easy for your clients to download your App!   We provide  code for your website that will automatically redirect clients to your App Store Listing or even to your new Mobile Web Site (optional).   Within your App your client’s (or you!) can easily share the App via text messages or email.

We also provide you buttons and links that can be used on your web site, email marketing, text messages or email messages.   It’s that easy!

We also generate search terms within your App Store material to allow your customers to easily find you through the App Stores directly!

Do you provide marketing materials for my store?

Yes!   We will send you’re the Photoshop artwork so that you can generate more material yourself and post it on your website, print, email or text message campaigns!

I don’t have any really good images to use for my app, what can I do?

No problem.   We can either use our standard image library or we offer a professional photography service (within a certain distance or our headquarters) to get you great quality images!  Just contact us for more details.

Pricing

Having my own App sounds good, but what does it cost?

My Restaurant Apps has developed the fastest and easiest way to deliver customized apps ever.   As such we can offer our clients low prices at incredible value.    Our pricing can and will pay for itself every month.

Pricing is in two parts, startup fees and monthly subscriptions.    Startup Programs are as low as $499 and Subscriptions are as low as $79 per month.

We have discount programs available for multiple locations and franchises will reduce your costs even further!

So, am I committed to a long-term contract?

No, we have several pricing programs from month-to-month to longer term!

Support & Service

If I have a question or a problem, what do I do?

Call us or email us!   We only succeed when you do!   We are here to help and truly enjoy what we do.  Email us at support@MyRestaurantApps.com or call us directly at 610-457-9805.

Are there new features coming?

Always!   We continually update and add new features.   We will keep you informed through our web site and newsletter, as new features are available.

Can you update the content and messages for us?

Yes we can!   Our Concierge Program gives you the option of us updating your App and messages for you!   It’s very ecost effective and can be used at little or as much as you’d like with no long term commitment!


[i] Discount Programs require a single recurring billing account.   If the locations/properties are not managed from a single account, then the price will be reduced by 5%.